FREQUENTLY ASKED QUESTIONS

Tickets are delivered instantly to your email as a PDF with QR code. Simply show on your phone or print at home.

Immediately after purchase. Check your spam folder if you don't see it within 5 minutes.

Yes! Your ticket PDF can be printed or displayed on your mobile device.

Will Call tickets are held at the venue box office. Arrive 30 minutes early with ID to pick them up.

All ticket sales are final. However, we offer optional cancellation protection during checkout.

If a show is cancelled or rescheduled, you'll be notified via email and receive a full automatic refund.

Contact us at 702-483-8056 or boxoffice@sincityseats.com as early as possible. Exchanges are subject to availability.

Optional insurance that allows refunds for covered reasons. Provided by Fan Shield (third party).

Christmas Vegas is not responsible for missed events or unused tickets. Please arrive on time.

Visa, Mastercard, American Express, Discover, and PayPal.

Yes. We use 256-bit SSL encryption. Your payment data is never stored on our servers.

Service fees cover payment processing, ticket delivery, and customer support.

Yes! Enter your promo code during checkout to receive your discount.

General Admission is First Available Seating: seats are assigned at the door when you arrive, so you can't pick a specific seat in advance. These are our lowest-priced tickets. You may upgrade at the door if available.

We automatically select the best seats for you in your chosen price level. Quick and easy!

Yes! Use our interactive seat map to select specific seats.

Select multiple seats next to each other on the seat map, or use Best Available for 2+ tickets.

Yes! Many shows have table seating. Click the table center on the seat map to book the entire table and save 10%.

Most shows are at Alexis Park Resort (375 E. Harmon Ave, Las Vegas, NV 89169). Specific venue listed on each show page.

Yes, free parking is available at all resort venues.

Yes, all our venues are ADA compliant with accessible seating and facilities.

Outside food and beverages are not permitted. Concessions available at most venues.

Doors open 30 minutes before showtime. We recommend arriving at least 15 minutes early.

Age requirements vary by show and are listed on each show page. Some shows are all ages, others 18+ or 21+.

Photography, videography, and recording are prohibited during performances.

Late arrivals may not be seated until intermission or a suitable break.

Duration varies by show (60–90 minutes typically). Listed on each show page.

All ticket sales are final. Optional cancellation protection is available at checkout for covered circumstances.

Optional insurance that allows refunds for covered reasons. Provided by Fan Shield (third party).

Christmas Vegas is not responsible for missed events or unused tickets. Please arrive on time.

Confirmations are sent immediately after purchase. Check your spam or junk folder if you don't see it within 5 minutes. If you still need help, contact us at boxoffice@sincityseats.com or 702-483-8056.

Phone: 702-483-8056. Email: boxoffice@sincityseats.com. Box office: open from 1 hour before the first show each day, usually from 4:30 PM Las Vegas time (on Sundays with Motown Brunch, also 10 AM to noon).